Suzanne Francart, PharmD, BCPS


Pharmacy Clinical Manager - Infusion Services & Medication Assistance Program

Residency Associated Title and Involvement



Undergraduate:  Pennsylvania State University

School of Pharmacy:  Virginia Commonwealth University School of Pharmacy

PGY1:  UNC General Practice Residency

PGY2:  UNC Pharmacotherapy Specialty Residency

Rotation Title

Pharmacy Infusion and Medication Assistance Program (MAP) Operations Management

Rotation Description:

Pharmacy Infusion and Medication Assistance Program (MAP) Operations Management will be a calendar rotation that will focus on patient care services, management of operational systems and leadership of staff for UNCMC Pharmacy Infusion and MAP Services. The resident will assist in the development of new services and operational workflows and the planning operational priorities based on organizational strategy. The resident will become an integral part of the Pharmacy Infusion and MAP Services teams and the quality and safety initiatives undertaken by them. At the end of the rotation the resident will be able to effectively practice as a pharmacist within the infusion and MAP operations, and effectively engage in the leadership and management of both service lines.

The operational leadership rotation experience will help residents become familiar with the key principles utilized in hospitals and health systems for leadership. The rotation will allow the resident to exercise leadership and practice management skills, develop knowledge and skills in managing infusion pharmacy financial performance, identifying opportunities to improve the medication-use process, and develop a plan for a new or enhanced infusion or MAP services. The resident will participate in several activities designed to improve their working knowledge and experience with leadership concepts.

For more information contact:

Kamakshi Rao

Kamakshi Rao, PharmD, BCOP, CPP, FASHP
Clinical Manager in Education, Research, and Practice Training