Elissa King, PharmD, MS, BCPS
Clinical Manager, Infusion Services
Residency Associated Title and Involvement
Undergraduate: Syracuse University
Pharmacy School: University of Maryland School of Pharmacy
Additional Education: MS, UNC Eshelman School of Pharmacy
PGY1/PGY2: University of North Carolina - PGY1/2 Health System Pharmacy Administration Residency
Infusion Operations Management (Administration)
Infusion Services offered by the University of North Carolina Medical Center (UNCMC) Department of Pharmacy have grown significantly over the past few years. The expansion of infusion services is a major revenue driver for the department, generating over $100 million each Fiscal Year. Infusion services include all the operations (inventory, gravimetric-based technology assisted workflow system, clinical verification, dispensation) of the Therapeutic Infusion Center – Chapel Hill (located at Carolina Pointe II), Therapeutic Infusion Center – Pittsboro (located in Pittsboro, NC), Rockingham Cancer Center (located in Eden, NC), and McCreary Cancer Center (located in Lenoir, NC). Both Therapeutic Infusion Centers (TIC and PIC) serve patients from a number of UNC clinics, including Rheumatology, Allergy, Neurology, Geriatrics, Dermatology, and GI. As evidenced by the McCreary and Rockingham Cancer Centers, UNC Health Care has expanded its infusion services to reach patients across the state of North Carolina.
This rotation will be a calendar rotation that will focus on patient care services, management of operational systems and leadership of staff for UNC Pharmacy Infusion Services. This experience will allow the learner to exercise leadership and practice management skills, develop knowledge and skills in managing infusion pharmacy financial performance, identifying opportunities to improve the medication-use process, and develop a plan for a new or enhanced infusion services. The learner will assist in the development of new services and operational workflows and planning operational priorities based on organizational strategy. The learner will become an integral part of the Pharmacy Infusion Services team and the quality and safety initiatives undertaken by them. At the end of the rotation the learner will have gained key skills to effectively lead and manage infusion operations and identify opportunities to continually expand and optimize services.