UNC Health Care is devoted to providing you with the highest level of care during every phase of your treatment. Through the UNC Shared Services Center (SSC) Specialty Pharmacy, we strive to increase the continuity of care and level of customer service you receive as a patient.
The UNC SSC Specialty Pharmacy’s mission is to provide UNC Health Care patients (living in North Carolina) with quality and convenient access to their specialty prescription medications by utilizing home-delivery and clinical services.
By choosing our services and becoming a member of our care community, we are able to offer you a wide range of clinical support and financial services to better optimize your medication needs.
We will work with your insurance company to determine your prescription coverage and coordination of benefits including:
- Out-of-pocket prescription costs
We offer assistance for you and your healthcare provider regarding prior authorizations and claim denials.
We will also provide you with updated insurance eligibility information, should changes occur.
In the event we are out of network with your insurance company, we will work with your provider to ensure that your prescription is triaged to the appropriate pharmacy.
Once we receive your prescription, we will determine your prescription benefits and contact you to review the prescription, price, drug information, clinical information, and shipping time.
We will contact you to schedule refills. Should you have a therapy change or need a refill early, please contact the pharmacy at 919-957-6900 (option 4).
In order to ship the same day, a refill must be submitted by 2:00pm.
Should there be a pharmacy network limitation with your insurance company or the specific drug you need, we will notify you and your provider and transfer the prescription(s) to the appropriate pharmacy.
If you decide to choose a different specialty pharmacy, we are happy to transfer your prescription(s). Please provide the pharmacy name and phone number where you would like your prescription transferred or contact your new pharmacy and provide them with our phone number (919-957-6900, option 4) and your prescription number.
To check your order status, contact the pharmacy at 919-957-6900 (option 4).
Your medications will be shipped at no charge via a common carrier, such as UPS, or courier service, however we must speak with you before shipping your medications. If we leave you a message, please return our call as soon as possible to avoid any delays.
Once ordered, prescription processing typically takes one day. Refrigerated items will be either shipped overnight or couriered for same day delivery depending on your location. All other prescriptions will be delivered within 1-2 business days.
Should there be a delay in delivery, we will notify you and do our best to avoid any interruptions in therapy. In the event that there may be an unplanned interruption in therapy, we will assist you in obtaining your medication from another pharmacy. You may also choose to pick up yoru medication(s) at the UNC Central Outpatient Pharmacy.
Be sure to review your package as soon as it arrives to make sure you have received all your medications. Every package will include an inventory of the enclosed contents including your copay responsibility. It is your responsibility to contact the UNC SSC Pharmacy at 919-957-6900 (Option 4), within one business day, to report missing or damaged contents.
Our pharmacists work closely with physicians, nurse navigators and other care coordinators to manage your health care. This enables timely and efficient management of side effects or other issues that may arise during your treatment.
Our staff carefully reviews your electronic medical record (EMR) to ensure that we communicate and counsel appropriately based on your specific needs including demographics, health conditions, cultural diversity, health literacy, disability, and language barriers
Clinical Management Program
Once your prescription is received, one of our pharmacists will call you to review:
- How the drug works
- How and when to take your medications
- Side effects
- When to contact your physician
- Storage concerns
- Drug disposal
- Assess drug interactions
Our pharmacists will contact you periodically to:
- Review your medication
- Assess any side effects you are experiencing
- Schedule your next refill
- Answer any questions you may have
Our staff will contact you periodically to:
- Review adherence
- Check for side effects
- Schedule your next refill
- Answer any questions
Our comprehensive clinical services enable us to better optimize your health plan by:
- Medication Therapy Management
- Adherence monitoring
- Side effect monitoring and interventions
- Physician collaboration
- Patient and family education
- Formulary management
- Medication utilization management
- Continual quality assurance and improvement
If you would like to opt-out of the Clinical Management program, please contact the pharmacy at 919-957-6900 (Option 4). We will update your profile with your decision to opt out of our clinical management services. This will require you to contact us for all future refill needs.
If you experience a medical emergency, call 911 immediately.
In the event of a natural disaster or other emergency that requires you to leave your home:
- Take at least one week’s worth of your medication with you.
- Inform the pharmacy of your location and contact information.
Should a natural disaster be forecast to impact shipping to your area (ex: hurricane), we will work with you to ship medications early or ship your medication to another place to avoid interruptions in therapy.
If you think you will be impacted by a natural disaster, contact the pharmacy at 919-957-6900 (option 4) to discuss your prescription needs.
If you should need urgent care from a pharmacist regarding your therapy after normal business hours (Monday thru Friday 8:30am to 4:30pm), please contact the UNC Hospitals Operator at 919-974-1000 and ask the operator to page the Specialty Pharmacist on duty. The pharmacist-on-duty will return your call. If you do not receive a return call within 60 minutes, please call the operator again, and ask to have the previous page repeated.
The UNC SSC Specialty Pharmacy offers a variety of specialty medications.
In order to be considered a specialty medication, the medication must meet all of the items listed below:
- Prescribed for an individual with a complex or rare medical condition
- Cost is $670 or more at WAC for the brand equivalent for up to a 30 day supply
- Not typically stocked at independent retail pharmacies
- Requires difficult or unusual process of delivery to the patient in the preparation, handling, storage, inventory, or distribution of the drug; requires enhanced patient education, management, or support, beyond those required for traditional dispensing, before or after administration of the drug; designated as a Limited Distribution Drug by the FDA; or is not available in an oral or self-administered formulation; or requires special handling above refrigeration.
Explore Specialty Medications offered by the UNC SSC Specialty Pharmacy.