UNC Healthcare is devoted to providing you with the highest level of care during every phase of your treatment. Through the UNC Shared Services Center (SSC) Pharmacy, Specialty Pharmacy Service we strive to increase the continuity of care and level of customer service you receive as a patient.
The UNC SSC Pharmacy, Specialty Pharmacy Service's mission is to provide UNC Health Care patients (living in North Carolina) with quality and convenient access to their prescription medications through a mail-order service and clinical services.
By choosing our services and becoming a member of our care community, we are able to offer you a wide range of clinical support and financial services to better optimize your medication needs.
We will work with your insurance company to determine your prescription coverage and coordination of benefits including:
- Out-of-pocket prescription costs
We offer assistance for you and your healthcare provider regarding prior authorizations and claim denials.
We will also provide you with updated insurance eligibility information, should changes occur.
Once we receive your prescription, we will determine your prescription benefits and contact you to review the prescription, price, drug information and shipping time.
We will contact you monthly to schedule refills. Should you have a therapy change or need a refill early, please contact the pharmacy at (919) 957-6900.
In order to ship the same day, a refill must be submitted by noon.
Should there be a pharmacy network limitation with your insurance company or the specific drug you need, we will notify you and your provider and transfer the prescription(s) to the appropriate pharmacy.
If you decide to choose a different specialty pharmacy, we are happy to transfer your prescription(s). Please call 919-957-6900 and be prepared to provide the name and number of your new pharmacy. Or, contact your new pharmacy and provide them with our phone number and your prescription number.
To check your order status, contact the pharmacy at 919-957-6900.
Your medications will be shipped at no charge via UPS or FedEx, however we must speak with you before shipping your medications. If we leave you a message, please return our call as soon as possible to avoid any delays.
Once ordered, prescription processing typically takes one day. Refrigerated items will be shipped overnight; all other prescriptions will be delivered the following business day.
Should there be a delay in delivery, we will notify you and do our best to avoid any interruptions in therapy. In the event that there may be an unplanned interruption in therapy, we will assist you in obtaining your medication from another pharmacy.
Be sure to review your package as soon as it arrives to make sure you have received all your medication. It is your responsibility to contact the UNC SSC Pharmacy at 919-957-6900, within one business day, to report missing or damaged contents.
Our pharmacists work closely with physicians, nurse navigators and other care coordinators to manage your health care. This enables timely and efficient management of side effects or other issues that may arise during your treatment.
Clinical Management Program
Once your prescription is received, one of our pharmacists will call you to review:
- How the drug works
- How and when to take your medications
- Side effects
- When to contact your physician
- Storage concerns
- Drug disposal
Our pharmacists will contact you at least monthly to:
- Review your medication
- Assess any side effects you are experiencing
- Schedule your next refill
- Answer any questions you may have
Our comprehensive clinical services enable us to better optimize your health plan by:
- Medication Therapy Management
- Adherence monitoring
- Side effect monitoring and interventions
- Physician collaboration
- Patient and family education
- Formulary management
- Medication utilization management
- Continual quality assurance and improvement
If you would like to opt-out of the Clinical Management program, please contact the pharmacy at (919) 957-6900.
It is very important to educate yourself on your condition and your medication.
We provide the following educational resources:
- Medication information leaflets included with every shipment
- Pharmacists who are available to answer your questions and address concerns. Our pharmacists are available Monday-Friday from 7 a.m. - 8 p.m.
If you experience a medical emergency, call 911 immediately.
In the event of a natural disaster or other emergency that requires you to leave your home:
- Take at least one week’s worth of your medication with you.
- Inform the pharmacy of your location and contact information.
Should a natural disaster impact shipping to your area (ex: hurricane), the pharmacy will contact you to determine if you will need medication and if needed, ship medications early or locate your medication locally to avoid interruptions in therapy.
If you think you will be impacted by a natural disaster, contact the pharmacy at (919) 957-6900 to discuss your prescription needs.
The UNC SSC Pharmacy, Specialty Pharmacy Service offers a variety of specialty medications.
In order to be considered a specialty medication, the medication must meet at least five of the following attributes:
- Target and treat specific, often rare, characteristically chronic, conditions
- Initiated by a specialist
- Not taken orally
- Require special handling (ex: cold chain)
- Involved unique distribution management, administration, and/or paperwork
- Very expensive, costing patients more than $10,000 a year
- May require intensive patient supervision and counseling to ensure compliance
- Patients may need assistance in securing reimbursement
Explore Specialty Medications offered by the UNC SSC Pharmacy, Specialty Pharmacy Service.