Through one or more core projects, weekly meetings with their mentor/manager, and participation in cross-functional educational experiences with the intern team, the Administrative Interns at UNC Health Care are exposed to a learning experience that is both broad-based and insular in nature; an ideal exposure to modern health care delivery practices.
Throughout the summer, Administrative Interns will gain familiarity with the operations of a major university teaching hospital through full exposure within departments of the hospital. Administrative Interns have opportunities to become subject matter experts in their project work by gathering data, learning job skills, and sharing their findings with a host of constituents across the UNC Health Care.
The internship program provides a challenging out-of-the classroom experience second to none.
The UNC Health Care System is a not-for-profit integrated health care system, owned by the State of North Carolina and based in Chapel Hill. It exists to further the teaching mission of the University of North Carolina and to provide state-of-the-art patient care. Learn more
The Administrative Internship Program (AIP) consists of 10 to 12 weeks of full-time employment within UNC Health Care. With start dates in either May or early June, the paid internship creates an opportunity for the interns to be exposed to operations within a department in their area of interest. The intention of the AIP is to provide meaningful project-based work to graduate students in preparation for their career and in pursuit of their interests. Our expectation is that participants will contribute not only to the projects and departments in which they work, but also to UNC Health Care as a whole.
In order to facilitate the continuity of the internship program over time, and to ensure the best experience possible for our interns, the AIP is coordinated by a program liaison from the Executive Office of UNC Hospitals with hiring assistance provided by the Employment Office of UNC Health Care.
- Exposure to a complex health care environment and a world-class teaching facility
- Involvement in projects that affect the organization
- Communication with a dedicated mentor throughout the summer
- Participation in weekly “Learning Series” with presentations by leaders from across the organization
- Completion of performance evaluations for both the mentor and the intern
- Opportunity to showcase project work in an end-of-summer presentation to the Executive Team
Past Projects and Areas of Emphasis Have Included:
- Process Improvement, including use of Lean Six Sigma methodologies
- Profit/loss analysis and business line development
- Creation of service line-level and hospital-level strategic plans
- Telehealth resource and deployment planning
- Project management of new facility and clinic space planning
- Examination of quality and clinical safety outcomes
- Creation and analysis of metrics to measure and ultimately facilitate patient access to care
- Third-party reimbursement and contracting analysis
- Patient Relations – patient satisfaction analysis and interventions
- Researching and mitigating health care disparities
What Past AIP Participants Said About Their Experience
“My project and mentor were amazing! I really appreciate the opportunities given to me and the amount of ownership I had over my project.”
"I was really impressed with the level of commitment and support given to the Interns - thanks!"
"Thanks for this great learning experience!"
"UNCH has truly been an environment where I have been able to grow. I have enjoyed all the projects and exposure, and will carry many things I have learned here into the future."
"I really enjoyed the Learning Series, and felt like meeting with all of the other interns really enhanced the internship experience. Not only did we get the chance to get to know each other and build relationships with others that we can use in our professional futures, but we got the chance to collaborate with each other, or ask other interns how they would handle certain situations, etc.”
The Administrative Internship Program at UNC Health Care aims to attract motivated adults with an interest in exploring health care opportunities. The internship program usually appeals to individuals with a proven ability to work independently and follow projects through to completion.
- Students must be enrolled in a graduate level degree program.
- Graduate applicants must have completed at least one semester of classes, or have recently completed such a program. Please see the specific job postings for additional details.
- Applicants must be legally eligible for employment in the United States.
- Applicant generally must have a minimum 3.0 GPA, although exceptions are made based upon qualifications and experience.
Past majors represented in the program have included public health, business, the sciences, health administration, information technology, social work, statistics, and human resources. Any other degree with some professional interest in health care is eligible for the program.
Selected applicants will complete a background and criminal history check, drug screening, and hospital orientation as part of the pre-employment process required by UNC Health Care policy.
Applications for 2020 Summer Interns will be open from December 20th, 2019 through January 10th, 2020. The application and all materials must be submitted electronically through the appropriate job posting portal link found below.
A completed application will include:
- Cover letter – the letter can be addressed to the “AIP Selection Committee.”
- Unofficial transcript
- Online application
As part of the application process, you will be asked to rank your top three choices among the Areas of Interest options listed and described in the next section. UNC Health Care will make best efforts to align your interests with our opportunities. Please provide an explanation for your interest in a particular area as part of your cover letter, along with an explanation of your related experience and interest in UNC Health Care.
Additional questions about the application process should be emailed to Administrative.Fellow@unchealth.unc.edu and the current administrative fellows will respond to your questions promptly.
Areas of Interest
Includes the use of analytical modeling tools to review and suggest changes to improve administrative and/or clinical outcomes
Communications & Marketing
Includes work to support internal and external communications and marketing efforts
Includes review of strategic finance and use of project management skills to manage multiple hospital-wide initiatives impacting growth, financial performance, quality clinical outcomes, and patient satisfaction and loyalty
Includes work on development, implementation, and maintenance of organizational structures to support all aspects of human resources
Includes training in and use of tools like Lean Six Sigma to enhance either/both administrative and/or clinical operations
Includes supporting service line leadership with a particular operational need, such as supporting the launch of a telehealth program
Includes analysis and deployment of interventions to improve clinical outcomes such as patient safety indicators like reducing CLABSI rates
Includes data analysis of internal and external data and stakeholder interviews to derive strategic plans for service lines and/or hospitals
Includes a wide array of projects and research typical of the issues that may be presented to a health care system legal office – examples might include compliance, privacy, fraud and abuse, medical staff, peer review, patient rights, physician arrangements, and employment
Application for Managers (intranet access only)
Managers, please click here for more information about the program. Click here to apply.