November 26, 2025

Dear Patients, Community Members, and Clinical Care Teammates,

At UNC Hospitals, our top priority is keeping our patients safe and healthy. As the governing body, we are dedicated to providing high-quality care and making sure our patients are safe. We support The Joint Commission's goal of zero harm, meaning we want to make sure no patient gets hurt while in our care.

We promise to:

• Maintain high standards of patient care by always checking and improving our processes.
• Provide ongoing education and training for our staff and learners, so they have the latest knowledge and skills.
• Promote open communication among staff, patients, and visitors to quickly address any safety concerns.
• Use the latest research and new solutions to keep improving your care and health.
• Monitor our performance through quality assurance programs to quickly find ways to make your care even better.
• Work towards zero harm by using best practices and making safety our top priority.

We are committed to working hard to ensure every patient gets the best possible care in a safe environment. We appreciate our team’s dedication and the trust our patients have in us.

On behalf of the UNC Hospitals Governing Body and Executive Leadership Team, thank you for your continued support in this important mission. 

Sincerely,