Alert

Family Resource Guide

This guide was developed to assist patients and their loved ones with finding, navigating, and preparing for transfers and admissions to UNC Hospitals.

Important Numbers

Hospitals Operator:

(919) 966-4131

Guest Services:

(919) 966-0709

Hospitals Police:

(919) 966-3686

Pastoral Care:

(919) 966-4021

General Directions to UNC Medical Campus

Directions from the North

  • UNC Hospitals is located at 101 Manning Drive, Chapel Hill, NC 27514.

  • Take NC 86 South (which becomes Martin Luther King Boulevard-formerly Airport Road) to downtown Chapel Hill.

  • Turn right onto Cameron Avenue (2nd light after Franklin Street) then make an immediate left onto Pittsboro Street.

  • Bear left when the road splits. Go straight across South Columbia Street and you will be on Manning Drive near UNC Hospitals.

    • Patient and visitor parking for the Hospitals and is available in the Dogwood Decks. The Dogwood deck is three tenths of a mile on the right.

    • For the Ambulatory Care Center, turn right on West Drive and right again on Mason Farm Road. The ACC entrance is ¼ mile on the left. The parking lot surrounds the building.

    • For Emergency Room Parking, stay on Manning Drive past the parking decks and turn left on Emergency Drive, following the Emergency Room signs.

Directions from the South

  • UNC Hospitals is located at 101 Manning Drive, Chapel Hill, NC 27514.

  • Take US 15-501 North to Chapel Hill. US 15-501 becomes South Columbia Street at the NC 54 intersection.

  • From South Columbia Street, turn right on Manning Drive.

    • Patient and visitor parking for the Hospitals is available in the Dogwood Deck. The Dogwood deck is three tenths of a mile on the right.

    • For the Ambulatory Care Center, turn right on West Drive and right again on Mason Farm Road. The ACC entrance is ¼ mile on the left. The parking lot surrounds the building.

    • For Emergency Room Parking, stay on Manning Drive past the parking decks and turn left on Emergency Drive, following the Emergency Room signs.

Directions from the East

  • Take 1-40 West to exit #273A.

  • Take NC 54 West to Chapel Hill.

  • Take US 15-501 South to Manning Drive.

  • Turn right onto Manning Drive.

    • Patient and visitor parking for the Hospitals is available in the Dogwood Deck. The Dogwood Deck is nine tenths of a mile from US 15-501 on the left.

    • For the Ambulatory Care Center, turn left on West Drive and right on Mason Farm Road. The ACC entrance is ¼ mile on the left. The parking lot surrounds the building.

    • For Emergency Room parking, turn right on Emergency Drive, following the Emergency Room signs.

Direction from the West

  • Take NC 54 East to Chapel Hill.

  • Exit at Columbia Street/US 15-501 and turn left onto South Columbia Street.

  • From South Columbia Street, turn right on Manning Drive.

    • Patient and visitor parking for the Hospitals is available in the Dogwood Deck. The Dogwood Deck is three tenths of a mile on the right.

    • For the Ambulatory Care Center, turn right on West Drive and right again on Mason Farm Road. The ACC entrance is ¼ mile on the left. The parking lot surrounds the building.

    • For Emergency Room Parking, stay on Manning Drive past the parking decks and turn left on Emergency Drive, following the Emergency Room signs.

Directions to the UNC medical campus from the Durham area

  • Take US 15-501 South bypass to Manning Drive.

  • Turn right onto Manning Drive.

    • Patient and visitor parking for the Hospitals is available in the Dogwood Deck. The Dogwood Deck is nine tenths of a mile from US 15-501 on the left.

    • For the Ambulatory Care Center, turn left on West Drive and right on Mason Farm Road. The ACC entrance is ¼ mile on the left. The parking lot surrounds the building.

    • For Emergency Room parking, turn right on Emergency Drive, following the Emergency Room signs.

Visitor Parking and Valet Services

Emergency Department and Urgent Care Center Patients
See the Valet Attendant outside the Emergency Room main entrance. One vehicle per patient is allowed in the lot.
Cost of non-emergent vehicles is $12.00.
All other Patients and Visitors
Dogwood Parking Decks or the Ambulatory Care Center parking lot. The Dogwood Deck is located on Manning Drive across from UNC Hospitals. Mapping and directions are available from the the searchable UNC Campus Map (search for "dogwood").
Cost: $1.50 / hour to a maximum of $10 for a full day.

Golf Carts

We offer golf cart tram services between the front of the hospitals and the Dogwood and Cardinal parking decks.
This service is offered every 15min from
7:30am - 9:30pm on weekdays and from 9:00am - 9:30pm on weekends.

Valet Parking map

Valet Parking

Emergency Department

  • Valet Attendant outside the Emergency Room main entrance. Open 24hrs per day and 365 days per year. One vehicle per patient is allowed in the lot. Cost of non-emergent vehicles is $12.00.

  • Main Valet: Available to any of the Hospitals and the Clinical Cancer Center in front of the N.C. Hospitals. Hours 5:30AM–7:30PM weekdays. Closed weekends and holidays. Cost: $12.

Cancer Hospital Valet

  • Recommended for patient admitted to the Cancer Hospital or their families. Located in the Manning Drive parking lot immediately in front of the North Carolina Cancer Hospital. Open 6:00am – 6:00pm weekdays and closed on weekends and holidays. Cost: $12.00 (valet location takes cash only).

Payment Options

  • Cash, Visa, MasterCard, American Express, and Discover (except Cancer Hospital Valet)

Parking and Valet Coupons

  • Coupons for the parking deck will allow you to enter and leave the deck multiple times during the day without acquiring extra charges. Available at the Hospitals Parking Office located in the building in front of N.C. Children’s Hospital. Cost: $12 each.

  • Valet coupons can be purchased from the Valet Cashier and come in books of five and cost $45

Chapel Hill Transit

  • NextBus for real-time bus arrival information for Chapel Hill Transit

Finding your loved one

  • Instructions to main help desks (include hours and phone numbers)

Where to Stay

Medstay

Medstay is a third party company that helps patients and families book personalized hotel reservations at the very lowest medical hotel rates available. A great place to start

PLEASE NOTE: UNC does not directly endorse nor is responsible for any transactions / encounters with the listed companies. Medstay affiliated hotels are listed here for your convenience only. Please contact Medstay or the individual hotels directly.

Hotels

Hotel Name Address Phone Shuttle Distance

The Carolina Inn

211 Pittsboro Street, Chapel Hill NC 27516

(919) 933-2001
(800) 962-8519

YES

0.4 miles
The Franklin Hotel 311 West Franklin Street, Chapel Hill 27516 (919) 442-9000
(866) 831-5999
YES 0.7 miles
Hampton Inn Carrboro 370 East Main St. Carrboro, NC 27510 (919) 969-6988 NO 1.1 miles
Aloft Chapel Hill 1001 South Hamilton Road · Chapel Hill, NC 27517

(919) 932-7772
(866) 716-8143

YES (weekdays)

1.4 miles
Quality Inn 1740 North Fordham Blvd Chapel Hill, NC 27514 (919) 968-3000 NO 1.7 miles
The Siena Hotel 1505 East Franklin Street; Chapel Hill (919) 929-4000
(800) 223-7379
YES 1.7 miles
Extended Stay America 1910 Ivy creek Blvd, Durham NC 27707 (866) 599-6674 NO 2 miles
Rizzo Conference Center 150 Dubose House Lane, Chapel Hill 27514 (919) 913-2098 YES 2.4 miles
Chapel Hill University INN 1301 Fordham Blvd, Chapel Hill, 27514 (919) 929-2171 YES 2.5 miles
Days Inn 1312 North Fordham Blvd (US Highway 15-501), Chapel Hill (919) 929-3090
(800) 329-7466
NO 3 miles
Marriott Courtyard 100 Marriott Way, Chapel Hill (919) 883-0700
(800) 321-2211
NO 3 miles
Sheraton Chapel Hill 1 Europa Drive, Chapel Hill

(919) 968-4900
(800) 325-3535

YES 3 miles
Residence Inn Chapel Hill 101 Erwin Road Chapel Hill, NC 27514 (919) 933-4848 NO 3 miles
Holiday Inn Express Chapel Hill 6119 Farrington Rd. Chapel Hill, NC 27514 (919) 489-7555 YES 4 miles
Hampton Inn Chapel Hill 1740 US Highway 15-501 North, Chapel Hill

(919) 968-3000
(800) 426-7866

YES 4 miles
Red Roof Inn 5623 Durham-Chapel Hill Blvd, I-40 Exit 270 Durham 27707 (919) 489-9421 NO 5 miles
Comfort Inn 3508 Mt. Moriah Rd., Durham, NC, US, 27707 (919) 490-4949 NO 6.1 miles
Homewood Suites 3600 Mt. Moriah Rd.,
Durham NC, 27707
(919) 401-0610 NO 6.1 miles
Spring Hill Suites

5310 McFarland Rd
Durham NC 27707

(919) 403-1111 NO 6.2 miles
La Quinta Inn & Suites 4414 durham Chapel Hill Blvd
Durham, NC 27707
(919) 401-9660 NO 7.4 miles
Hilton Garden Inn Durham (Southpoint) 7007 Fayetteville Road,
Durham, NC 27514
(919) 933-4848 NO 8.2 miles

Alternative

- Require referrals from hospital staff. Contact your loved one’s nurse for more information

Ronald McDonald House 101 Old Mason Farm Rd Chapel Hill, NC 27517 (919) 913-2040
SECU Family House 123 Old Mason Farm Rd Chapel Hill, NC 27517 (919) 932-8000

What is the Visitation Policy

Where to Find Information Desks at UNC Medical Center

Information desks are a great place to find timely information and guide you to your destination. Family members and friends are welcome to visit as long as they are healthy. Visitors suffering from a cold, virus, infection or other illness should remain at home.
General visiting hours are from 6 a.m. to 9 p.m.

The following units have special visitation policies:

  • Burn Center
  • Cardiac Care Unit
  • Intensive Care Units
  • Intermediate and Intensive Care Nurseries
  • Psychiatry

See the nurse on the unit for details, check at any Guest Services desk, or call Patient Information at (919) 966-4131.

Family passes are required for all visiting outside of visiting hours.

  • Family passes are required for everyone at all times in the following units: Women’s and Children’s Hospital
  • Neurology Floors: 3, 4, 5
  • Visitation by minors: Children under 12 years old must be accompanied by a responsible adult at all times and may only visit during approved hours.
  • Family pass required for Memorial and Cancer Hospitals
  • Minors under 18 years old are not permitted to stay overnight.
  • Children under 12 may visit in ICU’s after completing a screening form.
  • Additional visitation restrictions may apply for children during flu season.
  • Live flowers, fresh fruit and plants are not permitted in all ICU’s, Bone Marrow Unit, Pediatric ICU and other select units in the hospital. If sending flowers, please mention that the recipient is in the ICU to the florist so alternatives can be discussed. Contact your loved one’s nurse for more information. Sorry, pets are not allowed in the hospital.

Where can I Eat

Where to eat at UNC Medical Center

Location Hours Location Specialties
Room Service 24/7 In your room
Starbucks 24/7 Lobby of the NC Cancer Hospital
Overlook Café 11AM-6PM, M-F 2nd Floor between Neurosciences Hospital and NC Cancer Hospital

Mezza Luna
Made to order salads with your choice of lettuces, toppings, and house made dressings. Mixed fresh when you order!
Angelo’s Pizza
NY Style Pizza, Flatbread and Panini’s, as well as fresh daily Soups.
Max Mangoes
Hand dipped ice cream, fresh blended smoothies, floats, ice cream sundaes, frozen yogurt, and more.

Corner Café 7AM-2PM M-F Located on the ground floor of the Children’s Hospital down the hallway past the kinetic sculpture. Caprese’s Deli
11AM-2PM, M-F.
Made to order subs and sandwiches with over 20 toppings to choose from!
Bandelero’s
11AM-2PM, M-F.
Our famous burrito (and burrito bowl) spot, with fresh salsas made daily.
Courtyard Café 7 a.m.-4 p.m (7days a week?) ACC Building Offering a variety of options, beverages, and snacks for our guests and patients at the ACC outpatient clinic.
Terrace Cafe 24/7 1st floor Terrace of the Children’s Hospital

Fast Breaks
Always Available.
Fresh grab and go sandwiches, gourmet soups and salads, healthy snacks, and yummy desserts, available all day every day.
Continental Traders
Monday-Friday. Lunch: 11AM-2PM. Dinner 4:30PM-7:30PM. Selections include BBQ Chicken, Fried Chicken, Rotisserie Chicken, Dot’s Famous BBQ, Macaroni and Cheese, Mashed Potatoes, and much more including a daily feature.
Cosimo’s
Lunch 10:30AM-4AM
Pizza, pasta, garlic knots, and fresh side salads served for lunch and dinner daily.
Flatiron Grill
Brunch: Midnight-6 AM. Breakfast: 6 AM-10 AM. Lunch: 11AM-6AM.
All American favorites for breakfast and lunch including Made to Order Omelets, Pancakes, Breakfast Sandwiches, and Biscuits and Gravy for breakfast and Hamburgers, Cheeseburgers, French Fries, Onion Rings and more for lunch.
Red Ginger
Lunch: 11AM-2PM, Monday-Friday.
Asian inspired, wok fired dishes made fresh to order. Daily specials as well as General Tso’s Chicken, Beef Stir Fry, and Cashew Chicken served every day, with white, brown, or fried rice and a choice of dumplings or egg roll.
Sujin Sushi
Always available, and rolled to order from 11AM-2PM, Monday-Friday.
Made to order sushi, seaweed salad, edamame, and spring rolls, rolled fresh right every day.

Beach Cafe

Chick-fil-A

7AM-3PM

Express Oasis

6AM-5PM

Grab & Go

11AM-3PM

Greens

7AM-3PM

Quiznos

10:30AM-3PM

Dental School Snack Shop Dental School Raynor Food Center
Gift Shops and Medical Supplies
Cranberry Corner Medical Center Monday through Friday 8AM-8PM, Saturday 1-5PM, Sunday 1-5PM
UNC Cancer Center Gift Shop NC Cancer Center
Carolina Care at Home Convenience Center Monday through Friday 7AM-7PM, Saturday 10AM-2PM

What Should I Bring

Please be aware that not all patients transferred to UNC will be admitted. Consider the following items at the time of transfer.

For all patients
  • Your Photo ID
  • insurance information
  • medical record, prescriptions, general practitioner contact information
  • contact information for loved ones
  • paperwork and contact information for healthcare power of attorney or medical decision-maker
  • change of clothes for discharge
  • additional advanced directives
  • a phone charger

For parents

  • child's pajamas,
  • favorite blanket or toy or other item to make your child more at ease and comfortable with his/her surroundings
  • special adaptive equipment or any equipment used for special care needs at home such as wheelchairs for chronic care, strollers, splints, etc.
  • If planning to stay overnight, please bring personal items such as medications, clothes, toiletries, phone chargers.
  • Nursing mothers, please bring your breast pump and supplies in case you need it.
  • Every discharged child under 8 years old or 80 lbs will need to go home in an approved restraint (car seat or booster)

Planning for discharge will take place early for your stay so consider:

  • transportation
  • clothing
  • support at time of discharge (family or friends)
  • discussion about returning to home hospital or extended care facility
  • follow up visits
  • Financial considerations
  • Ask your nurse about Carolina Care at Home Convenience Center

Where can I find an ATM/ Cash Machine

ATM Locations
Central Carolina Bank, Wells Fargo, and NC State
Employees Credit Union ATMs are located near the Main Hospital lobby.

A Bank of America ATM is located near the Coffee Shop. A NC SECU ATM is also located outside of Starbucks.

Related Locations

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