Frequently Asked Questions

Submitting an application is the first step, so it shouldn't be the hardest. Find answers to common application questions below.

If we didn't answer your question, please complete the contact form and we will respond as soon as possible.

Do you accept resumes or paper applications?

No. All applications must be submitted electronically through our online system. Resume info should be included in the application.

Can I apply for more than one position?

Yes. You may apply for multiple positions using only one candidate profile. Please apply only to jobs for which you meet the minimum requirements.

How long does it take to complete an application?

It takes approximately 45 minutes to complete an application. You will need an electronic version of your resume, your work and educational history, and your contact info.

How long will my profile and application remain on file?

Your profile will remain on file permanently; your application will be valid as long as the position is open. You do not need to create multiple profiles.

Do I have to apply for a specific position? Is there an applicant pool?

We do not accept general applications but you may apply for multiple positions using one candidate profile. You may also join our Talent Network in order to receive notifications for future job openings. Joining the Talent Network does NOT mean you have submitted an application.

How do I edit an application I already submitted?

To edit your application, please login to your account and click on your Job Page tab. You will see an edit link under the position title for which you applied.

If you do not see an edit link for your job submission it means that position has been closed/filled. Once this occurs, candidate may no longer edit applications as the hiring process is already underway.

What do I do if I forget my username or password, or if I am locked out of my account?

Please refer to the "Forgot your username? Forgot your password?" links on the application login screen. Submit a request through the contact form if you still need assistance.

I am applying for an internal position. Do I need to create a new profile?

Please use your existing profile to apply for new internal positions. Be sure to update all contact info, education and experience details.

My information (address, phone, email) has changed. How do I update it in the system?

To change your email address, click the "My Account Options" link at the top of the Taleo webpage. To change any additional info, please use the "Access My Profile" link on the right of the Job Search or My Jobpage tabs.

How can I be sure my application was submitted correctly?

You will receive a Thank You message after your application is submitted, and your submission status will appear on the My Jobpage tab. Creating a profile within the applicant tracking system is only the first step and does not submit an application for any job postings.

How can I check the status of my application?

You can track the status of your applications on the My Jobpage tab in the Taleo application system.

"Resume Acknowledged" indicates the recruiter has received your application. "Under Consideration" means the recruiter is reviewing your qualifications against the minimum requirement for the position. "In Review" indicates that the minimum requirements for a position have been met and your application has been sent to the hiring manager.

Due to the number of applications, this can sometimes be a long process. Please keep in mind that not all applicants are scheduled for an interview.

Please do not call the Talent Acquisition office to follow up on your application.

Why is the online application not working on my computer?

Our system currently does NOT support Internet Explorer 9 or above, Google Chrome, or any type of Mac (including iPhones/iPads). Please complete applications on other internet browsers and/or PC's or visit the employment office to complete an application on our computers.

I am receiving a conversion error while completing my application; how can I fix this and continue with my application?

If you are using Internet Explorer 9 or 10, please click the compatibility icon (located at the end of the address bar; it should resemble a page torn in half) and you will be able to complete the application. If you are still experiencing difficulty with IE version 9 or 10 you may want to switch to Firefox or revert to IE 8.

I am currently employed by a North Carolina state agency. Can I apply to internal job postings?

Only applicants with UNC Health Care employee ID numbers are able to apply as internal candidates. Please begin your job search using the links for external job seekers.

UNC University & UNC System Affiliates should complete external applications.

I get an error message and am not able to progress through the application.

The error message you are receiving is most likely due to an input error for the information provided on your application. Please review the form and look for a little yellow triangle which indicates the error. Most commonly, this error is found on the state, phone number or other names known by field. The information will need to be entered in the format requested by the system. Once the state has been entered, a field for city and region will appear. Each field needs to be completed in order to advance to the next section.

In addition to an input error, you may be having an issue related to system compatibility. Our applicant tracking system is only compatible with PC's using Internet Explorer 8 or less. If you are trying to access our site using an Apple, tablet, phone or other machine, you will experience issues similar to the ones you describe. If you are using Internet Explorer 9 or 10, please click the compatibility icon (located at the end of the address bar; it should resemble a page torn in half) and you will be able to complete the application. If you are still experiencing difficulty with IE version 9 or 10 you may want to switch to Firefox or revert to IE 8.

I have education or experience outside of the United States. What do I do?

Please select the country in which you gained experience or attended school, then select "North Carolina" as the state and "Durham" as the region.

We are working on updating our system to allow for more accurate input of foreign locations. If you are offered a position, we may request more specific location information.

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